Shipping Policy

Thank you for shopping with us. We are committed to providing a smooth and reliable shipping experience. Please review the information below regarding our shipping process, delivery times, and related policies.

1. Order Processing Time

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays. During promotional periods, holidays, or periods of exceptionally high order volume, processing may take slightly longer.

2. Shipping Methods & Delivery Times

Delivery times vary depending on your location and the shipping method selected at checkout.

Shipping Method	Estimated Delivery Time
Standard Shipping	7–15 business days
Express Shipping	3–7 business days

Please note that delivery estimates are approximate and are not guaranteed. Actual delivery times may vary due to customs clearance, carrier delays, weather conditions, or other circumstances beyond our control.

3. Shipping Costs

Shipping fees are calculated and displayed at checkout based on your shipping destination, order size, and the shipping method selected.

From time to time, we may offer free shipping promotions. Any applicable free shipping offer will be clearly stated on our website.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please allow up to 48 hours for tracking information to become active after your order has been shipped.

5. International Shipping

We may ship orders to selected countries and regions. International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated, these additional charges are the responsibility of the customer. We recommend contacting your local customs authority for more information before placing an international order.

6. Customs & Import Duties

For international shipments, customs authorities may inspect packages or delay delivery. We cannot control the customs process and are not responsible for delays caused by customs.

If an international package is refused by the recipient because of unpaid customs duties or taxes, any resulting return shipping costs or other fees may be deducted from the refund, where applicable.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping address is incorrect, please contact us as soon as possible. We will do our best to update the address before the order is shipped, but we cannot guarantee that changes can be made after an order has been processed.

We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

8. Lost, Stolen, or Damaged Packages

Once an order has been marked as delivered by the shipping carrier, we cannot guarantee the security of the package.

If your package appears to be lost, delayed, stolen, or damaged, please contact us as soon as possible. We may work with the shipping carrier to investigate the issue.

For damaged packages, please keep the original packaging and provide photographs of the package and the damaged item when contacting us.

9. Delayed Orders

While we make every effort to ensure timely delivery, shipping delays may occur due to circumstances outside our control, including severe weather, natural disasters, carrier disruptions, customs delays, public holidays, or other unforeseen events.

If your order has not arrived within the estimated delivery window, please contact us so that we can assist you.

10. Split Shipments

Depending on product availability and fulfillment arrangements, items from the same order may occasionally be shipped separately. If this occurs, you may receive multiple tracking numbers and packages.

11. Address Changes & Order Cancellation

If you need to change your shipping address or cancel an order, please contact us immediately after placing your order.

We cannot guarantee that an order can be modified or canceled once it has entered the fulfillment or shipping process.

12. Contact Us

If you have any questions regarding your order or our shipping policy, please contact our customer service team.

Email: support@yourstore.com

We will do our best to respond to your inquiry within 1–2 business days.

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Last Updated: September 3, 2026